Frequently asked Questions

1. How can I place an order with Elegant Eyes Corp. (EEC) Ltd.?

To place an order, please create an account on our website or reach out directly to our sales team. Once your account is approved, you’ll have access to our full catalog and can begin placing orders online.

2. Is there a minimum order quantity (MOQ)?

Yes, we do have a minimum order quantity. The specific MOQ varies depending on the product type. For more details, please consult our product catalog or contact our sales team.

3. What payment methods do you accept?

We accept a range of payment methods, including bank transfers, credit cards, and other standard B2B payment options. For large orders, we may also offer credit terms upon approval. Please contact our accounts department for more information.

4. How are prices determined?

Our prices are determined based on bulk quantities and are tailored to suit wholesale requirements. Pricing may also depend on the materials and customization options. Please refer to your account’s pricing details or reach out to your account manager for specific pricing.

5. Do you offer samples?

Yes, we provide sample products for certain eyewear models. Sample fees may apply, which could be credited toward your first bulk order. Contact us to discuss sample requests.

6. What is the lead time for orders?

Lead times vary depending on order size, product type, and customization requirements. Standard orders typically ship within [X] days, while custom orders may take longer. We will provide an estimated delivery time when confirming your order.

7. Can I track my order?

Yes, once your order is shipped, we’ll provide tracking details. You can track the shipment through our carrier's website or contact us for assistance.

8. What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please notify us within [X] days of receiving the shipment. We will work with you to resolve the issue by offering a replacement or issuing a credit, depending on the circumstances.

9. Can I return or exchange products?

Due to the nature of B2B transactions, returns are generally only accepted for defective or incorrect products. Please refer to our Return Policy for more information or contact us directly to discuss your specific case.

10. Do you offer customized or private label options?

Yes, we offer private label and customization options for bulk orders. Customizations may include logos, packaging, and specific design features. Contact our team to discuss available options and requirements.

11. What are the shipping options?

We offer multiple shipping options based on your preference, including standard and expedited shipping. Shipping costs are calculated based on order size and destination. You can choose your preferred shipping option at checkout or discuss options with your account manager.

12. Do you ship internationally?

Yes, we serve clients worldwide. International shipping fees and delivery times vary based on location and order size. Please contact us for detailed information on international shipping policies.

13. Is there support available after purchase?

Absolutely! We offer ongoing support for all our clients. If you have questions or need assistance after your purchase, please reach out to our customer service team.

14. How can I contact Elegant Eyes Corp. (EEC) Ltd.?

You can contact us via email at [your email address] or by phone at [your contact number]. We are available [hours/days of availability]. You can also fill out our online contact form, and a team member will reach out to you promptly.